Common Issues
Quick solutions to common problems.Login & Access Issues
Can't log in
Can't log in
Try:
- Reset your password
- Check email for verification link
- Try different browser
- Clear cache and cookies
- Contact support if persists
2FA not working
2FA not working
Solutions:
- Use backup codes
- Resync authenticator app time
- Contact support to disable 2FA temporarily
Didn't receive invite email
Didn't receive invite email
- Check spam folder
- Verify email address is correct
- Ask admin to resend
- Try different email
Agent & Conversation Issues
Agent not responding
Agent not responding
Check:
- Internet connection
- Model availability (status page)
- Rate limits not exceeded
- Try refreshing page
Slow responses
Slow responses
Possible causes:
- Using GPT-4 (slower but more capable)
- Complex prompt
- High platform usage
- Switch to GPT-3.5 Turbo
- Simplify prompt
- Try again in few minutes
File upload failed
File upload failed
Verify:
- File size < 10MB
- Supported file type
- Stable internet connection
- Compress file
- Convert format
- Use drag-and-drop
Billing & Subscription
Payment failed
Payment failed
Check:
- Card not expired
- Sufficient funds
- Billing address correct
- Update payment method
- Try different card
- Contact your bank
Usage limit reached
Usage limit reached
Options:
- Wait until next billing cycle
- Upgrade plan
- Purchase token add-on
- Contact sales for custom limit
Performance Issues
Slow dashboard
Slow dashboard
Try:
- Clear browser cache
- Disable browser extensions
- Try incognito mode
- Check internet speed
- Update browser
Conversations not loading
Conversations not loading
Troubleshoot:
- Refresh page
- Check console for errors (F12)
- Try different browser
- Clear application cache
- Contact support with error details
Still Need Help?
Contact our support team