Getting Help
We’re here to help you succeed with AgentFlow.Support Channels
Email Support
support@agentflow.live
- Response within 24 hours (Pro)
- Response within 4 hours (Enterprise)
Live Chat
Available in dashboard
- Business hours: 9am-5pm PT
- Enterprise: 24/7 coverage
Documentation
Search our comprehensive docs
- Guides and tutorials
- Video walkthroughs
- FAQs and troubleshooting
Community
community.agentflow.live
- Ask questions
- Share tips
- Learn from others
Before Contacting Support
Include this information:- Account email
- Organization name
- Detailed description of issue
- Steps to reproduce
- Screenshots (if applicable)
- Browser and OS version
Response Times
| Plan | Chat | Phone | |
|---|---|---|---|
| Free | 48 hours | ❌ | ❌ |
| Pro | 24 hours | Business hours | ❌ |
| Business | 12 hours | Business hours | By appointment |
| Enterprise | 4 hours | 24/7 | Dedicated line |
Self-Service Resources
Start here:- Search documentation
- Check common issues
- Browse tips & tricks
- Review glossary
Escalation
For urgent issues:- Mark email as “URGENT”
- Use live chat for immediate response
- Enterprise: Call dedicated support line
- Platform outage
- Data security concern
- Payment/billing emergency
- Critical bug affecting business
Next: Tips & Tricks
Learn power user features